Zendesk Integration de Bitrix24 Integrations

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Zendesk Integration

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Instalaciones

2578
Desarrollador

Bitrix24 Integrations

Descripción

Gain complete control of your Zendesk tickets right in Bitrix24 interface!

View ticket details and create new ones, all while keeping the powerful Bitrix24 tools right at hand.

Learn more about the app in our Helpdesk article.

The app works with Bitrix24 commercial plans only.
There is an opportunity to try the application for free during the demo period.

Instrucciones de instalación

Soporte técnico

Seguridad de los datos

Agregado: 28.03.2018

Soporte técnico

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support.

Our dedicated Integrations support team will be delighted to assist you and provide guidance on any inquiries you may have regarding the app.

Additionally, we highly recommend following the steps outlined in this article to troubleshoot common issues in the event that the app is not functioning or connecting as expected.

Instrucciones de instalación

When at the settings page, input your Zendesk account data:

Subdomain
Login email
API token

If the connection is successful, you will see a confirmation page: “Your Zendesk is successfully connected”.

If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).

Obtain API token:
1. Go to the "Admin Center".
2. Go to "Apps and integrations".
3. Go to "Zendesk API".
4. Click the "Settings" tab
5. Make sure that the "Token access" switch is on
6. Click the "Add API token" button
7. Copy and save your token

Seguridad de los datos

Más información

Zendesk Integration

La aplicación solicita permiso para acceder a los siguientes datos:

CRM

acceso total: ver, crear, editar y eliminar prospectos, contactos, compañías, negociaciones, facturas, cotizaciones, actividades, campos de usuario, etc.

Usuarios (mínimo)

leer la lista de usuarios y los nombres sin la información de contacto

Chat y Notificaciones

acceso total: ver, crear, editar y eliminar chats y mensajes; conectar usuarios a chats, editar chats, leer todos los mensajes de chat

Estructura de la compañía

acceso total: ver, crear, editar y eliminar departamentos

Incorporación de aplicaciones

acceso total: ver, crear, editar y eliminar widgets

Evaluación

0 /5

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